Monday, September 04, 2006

Oh Qwest

I remember on my mac
DSL dead - no getting it back
shadows of a LAN,
the wifi is no-go
trying to reboot
the light stays off so
calling Qwest, expect delay
said they'd send a guy on Labor Day
thought it was a lie like Comcast would give me
I never realized how happy you'd make me
oh Qwest
well you came and you fixed without faking
even on Labor Day oh Qwest,
well you tested and found the bad cabling
and rerouted today, oh Qwest
Comcast would have wasted time
And claimed that all the fault was mine
caught up in bad customer service
frustration in my mind but you did right by us
oh Qwest,
well you came and you fixed without wasting
and you even came early oh Qwest,
well you stopped my DSL from shaking
and I need you today.....

Qwest, after many times of being blown off by Comcast when I've had tech issues, you not only:
1) admitted the problem was with our line, and not our doing
2) had a repair tech available on a holiday
3) had a tech who showed up early
4) had a tech who solved the problem that day, and replaced our phone jack just because it was old - not because it was the problem


You earned a Golden Barry!

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